CUSTOMER SURVEY - HOW ARE WE DOING?

Thank you for helping us monitor and evalutate the quality of our products and service.  Please complete this survey.  Name, address and phone number is optional. 

Thank you for your time

Which Location Did You Visit? Macomb Rochester

Greeted promptly at the door 5 (Outstanding) 4 3 2 1 (Poor)

Beverage was provided to me when arriving Yes No

My appointment was booked accurately 5 (Outstanding) 4 3 2 1 (Poor)

Service provider's name (*only viewed by management)

Service provider was on time 5 (Outstanding) 4 3 2 1 (Poor)

Did you receive a full consultation 5 (Outstanding) 4 3 2 1 (Poor)

Were you informed of other services that we offer? Yes No

Did you feel your service provider conducted themselves on a professional level? Yes No

Salon Cleanliness 5 (Outstanding) 4 3 2 1 (Poor)

Were you informed of pre-booking before leaving the salon?   Yes No

The choice of professional at home care products 5 (Outstanding) 4 3 2 1 (Poor)

Overall salon experience 5 (Outstanding) 4 3 2 1 (Poor)

I would return to Andrew Marke Salon for future services Yes No

I would recommend Andrew Marke to my friends and family Yes No

Comments